Help by Topic
What do you need help with?
The 7000bef Help Center is organized into several main sections so you can quickly find what you need. Click any topic below to jump straight to that section.
Account Help
Account Opening & Management
Opening an account at 7000bef is straightforward, but there are a few common issues users run into. The full process is explained step by step below.
How to Create a New Account
Go to the 7000bef registration page and fill in the form with your mobile number or email. Make sure your details are accurate, as they will be needed for KYC verification later.
An OTP code will be sent to your mobile. Enter the code within 2 minutes. If you don't receive it, use the "Resend" option.
Choose a password with at least 8 characters, including uppercase letters, lowercase letters, and numbers. Avoid simple or easy-to-guess passwords.
Enter your full name, date of birth, and address. This information is difficult to change later, so make sure it's accurate from the start.
What to do if you've forgotten your password
Click the "Forgot Password?" link on the login page. Enter your registered mobile number or email to receive an OTP. Use the OTP to set a new password. The entire process takes just 3–5 minutes.
KYC Verification – Why It's Required and How to Complete It
KYC (Know Your Customer) is an identity verification process. It is generally required for withdrawals above ৳10,000. You will need to upload a clear photo of your National ID or passport. Verification is usually completed within 24–48 hours.
| Document Type | Accepted | Special Instructions |
|---|---|---|
| National ID Card (NID) | Yes | Photos of both front and back |
| Passport | Yes | Clear photo of the information page |
| Driving License | Yes | Accepted if not expired |
| Birth certificate (only) | No | Not sufficient as a standalone document |
Payment Help
Deposits & Withdrawals – Common Issues and Solutions
Payments at 7000bef generally go through without a hitch, but occasional issues can arise for various reasons. Below are the most frequently asked payment questions along with their solutions.
Deposit Issues
- Amount deducted but not credited to balance: Copy the transaction ID from bKash or Nagad and send it to support. Most cases are resolved within 30 minutes.
- Sent money to the wrong account number: Contact live chat immediately and provide a screenshot of the transaction. If a reversal is possible, it will be processed within 24 hours.
- Payment page not loading: Refresh your browser or clear the cache. Try a different browser or switch to mobile.
- Deposit limit exceeded: Minimum ৳500 and maximum ৳50,000 per transaction. For amounts outside this range, split into multiple transactions or contact support.
Withdrawal Issues
- Withdrawal is pending: Standard withdrawals are processed within 1–3 hours. Bank transfers may take up to 1 business day. If it's been more than 24 hours, contact support.
- Withdrawal rejected: This usually happens when KYC is incomplete or wagering requirements haven't been met. Check your "My Bonuses" section.
- To change your withdrawal account number: For security reasons, this must be done through support. Identity verification is required and the update is processed within 48 hours.
- Withdrawal limits: The daily withdrawal limit is ৳50,000. A separate limit applies for VIP members.
| Payment Methods | Deposit Time | Withdrawal Time | Minimum |
|---|---|---|---|
| BKash | Instant | 1–3 hours | ৳500 |
| Nagad | Instant | 1–3 hours | ৳500 |
| Rocket | Instant | 1–6 hours | ৳500 |
| Bank Transfer | 1–3 hours | 1 business day | ৳1,000 |
Game & Betting Help
Common game & betting issues
7000bef offers a wide range of games from Sports Betting to Live Casino. If you run into any technical issues, refer to the guide below.
What to do if a game won't load
The most common reason games fail to load is a weak internet connection or an outdated browser. Start by refreshing the page. If that doesn't help, clear your browser's cache and cookies, then make sure you're using the latest version of Chrome or Firefox. On mobile, try switching between Wi-Fi and mobile data.
What Happens When a Bet Is Cancelled
7000bef may void a bet if a match is abandoned, the venue is changed, or a technical error occurs. The full stake for any voided bet is returned to your account balance — this is typically done automatically within 1–2 hours after the match ends.
If a Result Seems Incorrect
If you dispute the outcome of a bet, take a screenshot of the bet details and reach out to support. The 7000bef team will verify the result against official sources and get back to you within 48 hours.
Security
How to keep your account secure
7000bef uses SSL encryption and two-factor authentication to ensure maximum security. That said, users should also take their own precautions.
- Enable two-factor authentication: Enable Two-Factor Authentication (2FA) from Settings. You'll need an OTP every time you log in, which keeps your account significantly more secure.
- Stay cautious on public Wi-Fi: Avoid logging in on public networks at cafes or shopping malls. Use your own mobile data instead.
- How to spot phishing links: 7000bef never sends login links via SMS or email. Do not click on any unfamiliar links.
- Log out: Always log out when using a shared device or computer.
- If you suspect your account has been hacked: Change your password immediately and notify support. They will lock your account right away.
Contact Us
Ways to Contact the 7000bef Support Team
If you can't resolve the issue on your own, the 7000bef support team is always ready to help. Reach us through any of the channels below.
The fastest option. Click the chat icon at the bottom-right corner of the website.
Available 24/7Email us for detailed issues. You'll typically get a response within 2–6 hours.
support@7000bef.comPhone support is available for VIP members. Arrange it through your account manager.
For VIP membersGeneral FAQ
Help Center FAQ
Get Started Now
If your issue isn't resolved, contact us directly
The 7000bef Help Center is always here for you. If the guides above didn't solve your issue, come to live chat — our Bangla-speaking support team will assist you within minutes. New here? Register today and enjoy your welcome bonus.